Shipping and Delivery Policy
At Surdeep Spices, we are committed to ensuring a smooth and reliable delivery experience for our customers. Below are the terms for our shipping and delivery services:
1. Shipping Partners
- We use Shiprocket and other trusted third-party logistics partners to deliver your orders efficiently across India.
- Delivery times and availability depend on the delivery partner servicing your area.
2. Processing Time
- Orders are typically processed within 1-2 business days.
- You will receive a confirmation email or SMS with tracking details once your order is dispatched.
3. Estimated Delivery Times
- Delivery times vary depending on your location:
- Metro cities: 3-5 business days.
- Non-metro cities: 5-7 business days.
- Remote areas: 7-10 business days.
- Note: These time frames are estimates and may be subject to delays due to unforeseen circumstances (e.g., weather, strikes, or courier issues).
- Delivery times vary depending on your location:
4. Delivery Charges
- Free Shipping: Available for certain areas only you can check it while doing the checkout section.
- Standard Shipping Fee: Shipping charges apply to all products also please check on the website.
- Any applicable delivery charges will be displayed at checkout.
5. Order Tracking
- Once your order is shipped, you can track it using the tracking ID provided in your confirmation email or SMS.
- Order tracking details will be sent to you by email/mobile number once the order is successfully placed and verified.
- Use the Shiprocket tracking page or the third-party delivery partner’s tracking system to monitor your package.
6. Failed Deliveries
- If delivery fails due to incorrect address details or unavailability of the recipient, our delivery partner will attempt to contact you or schedule a re-delivery.
- Additional charges may apply for re-delivery in such cases.
7. Delivery Restrictions
- We currently deliver only within India. Certain remote locations may not be serviceable due to courier limitations.
- If your location is not covered, we will inform you at the time of order placement and process a full refund.
8. Damaged or Missing Items
- In the event your order is damaged during transit:
- Please contact us within 24 hours of receiving the package.
- Provide clear photos of the damaged items and packaging.
- For missing items:
- Contact us immediately, and we will investigate the issue with our delivery partner.
- In the event your order is damaged during transit:
9. Delays and Exceptions
- Delivery times may be extended during peak periods such as holidays or festivals.
- We are not responsible for delays caused by natural calamities, strikes, or issues with third-party couriers.
10. Contact Us
- If you have any questions or issues with your shipment, feel free to contact us at info@surdeepspices.com. Please have your order ID and tracking details handy for faster resolution.